Apple user says new foldable iPhone "didn't even make it through setup" before cracking

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Apple’s New Foldable iPhone Reportedly Cracks Before Setup Is Complete

Apple’s first foldable iPhone is facing early durability concerns after some customers reported cracked inner screens just days after the device went on sale. One user claimed the phone’s display cracked before they could even finish setting it up.

The device, called the iPhone Duo, launched on October 23, 2026. Reports of damaged screens have since appeared on social media, with some owners describing cracks and display lines near the central hinge where the phone folds.

Users Report Cracks Within Hours of Purchase

Some early buyers say their iPhone Duo screens developed cracks after only a few hours of use or a small number of folds. In some cases, users reported hearing a cracking or popping sound before noticing damage along the display’s center crease.

The complaints have raised questions about the durability of Apple’s first foldable phone, particularly its inner screen and hinge mechanism. However, the full extent of the issue remains unclear, and the reports do not establish that every device is affected.

Apple Acknowledges a Display Issue

Apple has confirmed that a small number of iPhone Duo units are experiencing inner-display problems. The company has advised customers who encounter screen issues to contact AppleCare for a replacement.

Apple has not publicly identified the cause of the reported damage or disclosed how many devices have been affected. As a result, it is too early to determine whether the problem stems from a manufacturing defect, the phone’s design, or another factor.

What Could Be Causing the Cracks?

The reported damage appears concentrated around the hinge and center crease of the foldable display. Repair experts examining the device have suggested that components within the hinge assembly could potentially place stress on the screen, but a definitive cause has not been confirmed.

The distinction matters because isolated defective units would present a different problem from a broader design flaw. More information and testing will be needed to determine whether the reports point to a widespread durability concern.

A Challenging Start for Apple’s Foldable Phone

The early complaints arrive as Apple enters the foldable smartphone market, where manufacturers must balance a flexible display with a hinge designed to withstand repeated opening and closing.

For customers who have already experienced screen damage, Apple’s replacement guidance offers a potential remedy. For prospective buyers, the key questions are how frequently the failures occur and whether the company can identify and resolve the underlying issue.

For now, the reports warrant attention, but they do not establish how common the problem is across all iPhone Duo devices.

Source: CBS Mornings